Limited Warranty on CyberLock Hardware

TEC Solutions Concepts Inc. (“TEC Solutions”) warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of the original end‐user purchase. TEC Solutions agrees to repair or, at our option, replace this product without charge if found to be defective during the warranty period.

This warranty does not cover damage or failures caused by: (a) use with third‐party products or services not supplied or authorized by TEC Solutions; (b) use with access control management software or mobile applications not supplied by TEC Solutions; (c) criminal tampering, vandalism, misuse, improper installation or disassembly, or alteration of the product; or (d) application of solvents, lubricants, or other chemical compounds in a manner inconsistent with the TEC Solutions Cleaning Instructions. This warranty does not cover exterior finish (e.g. color change due to weather, salt air, or chemicals). Periodic cleaning of the face of the lock and the pins on the key is recommended, particularly when installed or used in outdoor or dirty environments.

TEC Solutions does not represent that its products may not be compromised, or that the products will prevent loss or damage resulting from burglary or unauthorized access. When properly installed and maintained, its products are designed to reduce the risk of unauthorized access. TEC Solutions products should not be used in applications where the highest levels of safety and reliability are required; such as where failure or malfunction of the product may result in bodily harm, loss of life, or enormous damage or loss. Such fields of applications include, without limitation, controlling emergency exits, circuitry on aircraft or heavy equipment, atomic energy, life‐critical medical equipment, or in any application where property losses may exceed $10,000. TEC Solutions expressly disclaims any and all liability resulting from the use of its products in such applications. Customer agrees to indemnify, defend, and hold TEC Solutions harmless from and against any and all actions, claims, damages, liabilities, award, costs, and expenses, including legal expenses, resulting from or arising out of the Customer’s use, or sale for use in such applications. TEC Solutions is not liable for the cost of labor to remove or replace locks or other hardware, or for the cost of transportation to or from the job site.

TEC Solutions liability hereunder is limited to the purchase price of the product. In no event shall the company be liable for any consequential, indirect, incidental, or special damages of any nature arising from the sale or use of this product, whether in contract, tort, strict liability, or otherwise. No other warranty, either expressed or implied, is authorized by TEC Solutions. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose are hereby disclaimed. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply. Any action for breach of warranty must be brought no later than six months after expiration of the warranty period.

Limited Warranty on TEC Solutions Products

TEC Solutions Inc. warrants this product to be free from defects in material and workmanship for a period of ninety (90) days* from the date of the original purchase, defined as the ship date or date equipment is picked up by the client, whichever occurs first.  TEC Solutions Inc. agrees to repair or, at our option, replace this product without charge if found to be defective during the warranty period.

This warranty does not cover damage or failures caused by: (a) use with third-party products or services not supplied or authorized by TEC Solutions Inc.; (b) use with software or mobile applications not supplied by TEC Solutions Inc.; (c) criminal tampering, vandalism, misuse, improper installation or disassembly, or alteration of the product; or (d) application of solvents, lubricants, or other chemical compounds in a manner inconsistent with the TEC Solutions Cleaning Instructions. This warranty does not cover exterior finish (e.g. color change due to weather, salt air, or chemicals).

TEC Solutions Inc. does not represent that TEC Solutions products may not be compromised, or that the products will prevent loss or damage resulting from burglary or unauthorized access. When properly installed and maintained, TEC Solutions products are designed to reduce the risk of unauthorized access/facilitate communication. TEC Solutions products should not be used in applications where the highest levels of safety and reliability are required; such as where failure or malfunction of the product may result in bodily harm, loss of life, or enormous damage or loss. Such fields of applications include, without limitation, controlling emergency exits, circuitry on aircraft or heavy equipment, atomic energy, life-critical medical equipment, or in any application where property losses may exceed $10,000. TEC Solutions Inc. expressly disclaims any and all liability resulting from the use of TEC Solutions products in such applications. Customer agrees to indemnify, defend, and hold TEC Solutions Inc. harmless from and against any and all actions, claims, damages, liabilities, award, costs, and expenses, including legal expenses, resulting from or arising out of the Customer’s use, or sale for use in such applications.  TEC Solutions Inc. is not liable for the cost of labor to remove or replace hardware, or for the cost of transportation to or from the job site.

TEC Solutions Inc. liability hereunder is limited to the purchase price of the product. In no event shall the company be liable for any consequential, indirect, incidental, or special damages of any nature arising from the sale or use of this product, whether in contract, tort, strict liability, or otherwise. No other warranty, either expressed or implied, is authorized by TEC Solutions Inc.  All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose are hereby disclaimed. Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above limitation or exclusion may not apply. Any action for breach of warranty must be brought no later than six months after expiration of the warranty period.

During the first ninety days after the date of original purchase, repair or replacement is done at no cost. After expiration of the warranty period, the repair or replacement fee will vary according to the length of time from the date of end-user purchase. Please contact TEC Solutions Inc. for service repair fees.

Technical Assistance

If you need technical assistance, please contact TEC Solutions Technical Support at:

Phone: 888‐289‐8811
E‐Mail: support@tecsci.com
Submit a ticket at: http://support.tecsolutionsinc.com/

Return Procedure for TEC Solutions Hardware

The following procedure should be followed when returning items to TEC Solutions for repair or upgrade.

  1.  Contact the TEC Solutions Technical Support Department to discuss the equipment problem (phone 888‐289‐8811, or email support@tecsci.com, or enter a ticket at http://support.tecsolutionsinc.com/). This step is important because, in many cases, the problem is minor and can be corrected over the phone. If the problem is not resolved, a Service Order number (SVO#) will be issued for returning the product. The serial number of the non‐working product must be provided prior to the repair to qualify for warranty. The serial number may be given to Technical Support or included with return of the product.
  2. CyberLock cylinders sent in for repair or upgrade must be reset to qualify for warranty repair.
  3. Include the following items with the product for repair: The serial number of the non‐working hardware, the assigned SVO#, your name, company name, return address, telephone number, and description of the problem. If the repair is under warranty, include the bill of sale as proof of original retail purchase date. If it is a non‐warranty repair, also include your method of payment for the repair fee and return shipping charges. TEC Solutions Inc. accepts payment via company check payable in US dollars, Visa, MasterCard, Discover, ACH electronic transfer, or bank wire. If you have credit terms with TEC Solutions Inc., include your purchase order number and ‘bill to’ and ‘ship to’ instructions.
  4. Place the SVO# you received from the Technical Support Department on the outside of the package. Ship the package to TEC Solutions Inc., 232 Madison Street, Hoboken, NJ 07030, with the shipping charges prepaid.
  5. When the product is received by TEC Solutions Inc., it is logged into the Service Department, checked for problems, repaired or exchanged with a remanufactured unit, and tested. Exchanges are typically done within ten days. Repair of specific product is usually completed within 15 business days.
  6. Products are returned to you by the same method of transportation used to deliver the product to TEC Solutions Inc., unless another method is specified. If the repair is under warranty, TEC Solutions Inc. will pay the return shipping charge; if it is a non‐warranty repair, you are responsible for the return shipping charge.